At dwg118, the privacy of our members is a foundational commitment, not an afterthought. This Privacy Policy explains precisely what personal data we collect when you use our platform, how that data is processed and protected, the circumstances under which it may be shared, and the rights available to you as a data subject. By registering an account on dwg118 or using any of our services, you acknowledge that you have read and accepted this policy.
All data in transit is protected by 256-bit SSL encryption at every touchpoint.
Your personal data is never sold, rented, or traded to third-party advertisers.
Access, correct, or request deletion of your personal data at any time via support.
Identity documents are handled under strict compliance protocols and access controls.
For clarity and consistency throughout this Privacy Policy, the following terms carry the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or could reasonably identify a living individual, directly or indirectly — including name, email address, phone number, device identifiers, IP address, and financial account details. |
| "Processing" | Any operation performed on Personal Data, including collection, storage, use, disclosure, erasure, or any combination thereof. |
| "Data Controller" | dwg118, the entity that determines the purposes and means of processing your Personal Data. |
| "Data Processor" | A third party that processes Personal Data on behalf of dwg118, under contractual obligation and strictly limited to the purposes dwg118 specifies. |
| "Data Subject" | The individual to whom the Personal Data relates — in most cases, you as a registered player or visitor to dwg118. |
| "Platform" | The dwg118 website at https://dwg118.pro, its sub-pages, mobile browser interface, and any associated services. |
| "KYC Documents" | Government-issued identity documents (such as a KTP or passport), proof-of-address documents, and payment-method ownership proofs submitted for identity verification purposes. |
| "Cookies" | Small text files placed on your device by the Platform to store session state, preferences, and analytics data. |
dwg118 collects only the categories of Personal Data that are necessary to provide our services, comply with applicable legal and regulatory obligations, and maintain the security and integrity of the Platform. The table below outlines the categories of data we collect and representative examples within each category.
| Category | Examples |
|---|---|
| Identity Data | Full legal name, date of birth, nationality, KTP number or passport number, selfie or photograph submitted for KYC verification. |
| Contact Data | Email address, mobile phone number, residential address in Indonesia (city, province, postal code). |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), deposit amounts, withdrawal amounts, transaction history, bonus balances. |
| Account Data | Username, hashed password, account creation date, account status, login history, session timestamps. |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, time zone (WIB / WITA / WIT), referring URL. |
| Usage Data | Pages visited, games played, bet amounts, wagering history, session duration, features accessed, search queries entered on the Platform. |
| Communications Data | Records of live chat conversations, support email exchanges, and any feedback or complaint submissions addressed to [email protected]. |
| Marketing Preferences | Your opt-in or opt-out status for promotional emails, SMS notifications, and in-platform bonus offers. |
dwg118 collects Personal Data through three primary channels:
The majority of Personal Data we hold is information you provide to us voluntarily during the course of using the Platform. This includes data entered at registration (name, date of birth, email address, phone number), KYC documents uploaded to verify your identity, financial details submitted when making a deposit or requesting a withdrawal, and messages sent to our support team via email or live chat.
When you access dwg118, our systems automatically collect Technical Data and Usage Data through server logs, cookies, and similar tracking technologies. This includes your IP address, the pages you visit, the games you play, and the duration of your sessions. This data is collected to maintain Platform security, prevent fraud, improve user experience, and produce aggregate analytics that inform our product decisions. No automatic data collection on dwg118 is used to build advertising profiles for third-party marketing purposes.
In limited circumstances, dwg118 may receive Personal Data about you from third parties. This includes identity-verification data returned by KYC service providers following document checks, fraud-screening signals from payment processors such as BCA, BRI, GoPay, and OVO, and publicly available sanctions or politically exposed persons (PEP) screening data from compliance databases. Such data is used solely for compliance, fraud prevention, and account-security purposes.
dwg118 processes your Personal Data for the following specific, documented purposes. We do not use your data for any purpose that is incompatible with those listed below.
Every instance of processing your Personal Data on dwg118 is grounded in one of the following legal bases. We are committed to transparency about which basis applies to which processing activity.
| Legal Basis | Processing Activities Covered |
|---|---|
| Contractual Necessity | Account registration, service delivery, payment processing, KYC verification, and customer support — all activities required to fulfil our agreement with you as a registered member. |
| Legal Obligation | AML, KYC, CTF compliance checks; responding to court orders; retaining financial records for the legally required retention period; processing self-exclusion requests under responsible gaming obligations. |
| Legitimate Interests | Fraud detection and prevention, Platform security monitoring, aggregate analytics for product improvement, and record-keeping for dispute resolution — where our interest in maintaining a secure and functional platform does not override your fundamental privacy rights. |
| Consent | Sending marketing emails, SMS promotional messages, and in-platform bonus push notifications. Consent may be withdrawn at any time by contacting support or updating your communication preferences within your account dashboard. |
dwg118 engages carefully selected third-party service providers to perform specific operational functions on our behalf. These providers act as Data Processors and are contractually prohibited from using your data for any purpose beyond the specific service they are engaged to deliver. Categories of service providers include:
dwg118 may disclose Personal Data to competent authorities, courts, law enforcement agencies, or regulatory bodies when required to do so by applicable law, court order, or regulatory directive. We will notify affected players of such disclosures to the extent permitted by law, and we will challenge overly broad or disproportionate disclosure requests through appropriate legal channels where practicable.
In the event of a merger, acquisition, restructuring, or sale of the dwg118 business or a material portion of its assets, Personal Data held by dwg118 may be transferred to the acquiring entity as part of that transaction. In such circumstances, dwg118 will notify affected members in advance and ensure that the acquiring entity commits to processing your Personal Data in a manner consistent with this Privacy Policy.
dwg118 operates internationally and some of our Data Processors may be located outside Indonesia. Where Personal Data is transferred to a country that does not provide an equivalent level of data protection, dwg118 puts in place appropriate safeguards — including standard contractual clauses and data processing agreements — to ensure your data remains protected to a standard equivalent to the protections described in this Privacy Policy.
dwg118 uses cookies and similar client-side storage technologies to operate the Platform effectively, maintain your session, remember your preferences, and collect aggregate analytics data. The following categories of cookies are used:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session authentication, login state, CSRF protection, load balancing. These cookies are essential for the Platform to function and cannot be disabled without breaking core functionality. | Session / up to 24 hours |
| Functional | Remembering your language preference, display settings, last-visited game category, and responsible gaming tool configurations. | Up to 90 days |
| Analytics | Aggregate, anonymised page-view counts, session duration, and navigation flow data used to improve Platform design and performance. No individual user profiling. | Up to 12 months |
| Security | Fraud-detection signals, device-fingerprint hashes, and anomalous-behaviour flags used to protect accounts from unauthorised access. | Up to 30 days |
dwg118 does not use third-party advertising cookies or tracking pixels that feed data to external ad networks. You may manage cookie preferences through your browser settings; note that disabling strictly necessary cookies will impair your ability to log in and use the Platform.
dwg118 retains Personal Data only for as long as is necessary to fulfil the purpose for which it was collected or as required by applicable law and our compliance obligations. The general retention periods we apply are as follows:
At the end of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised. If you request early deletion of your data (see Section 10), we will comply except where retention is required by law or necessary for the establishment, exercise, or defence of a legal claim.
dwg118 implements technical and organisational security measures appropriate to the sensitivity of the data we process and the risks posed by unauthorised access, accidental loss, or unlawful destruction. Our current security framework includes:
Despite our robust security measures, no internet-connected system is completely immune to attack. You are responsible for maintaining the security of your own account credentials. If you believe your account has been accessed without your authorisation, contact us immediately at [email protected].
As a Data Subject, you hold meaningful rights over your Personal Data held by dwg118. We are committed to honouring those rights promptly and without imposing undue barriers. The rights available to you are set out below.
| Right | What It Means in Practice |
|---|---|
| Right of Access | You may request a copy of all Personal Data dwg118 holds about you, together with information about how it is being processed. We will respond within thirty (30) calendar days of a verified request. |
| Right to Rectification | You may request correction of inaccurate or incomplete Personal Data. For routine account details (email, phone number, address), you may update these directly in your account dashboard. |
| Right to Erasure | You may request deletion of your Personal Data where it is no longer necessary for the purpose it was collected, where you withdraw consent, or where you object to processing on legitimate-interests grounds and we have no overriding reason to continue. This right is subject to our legal retention obligations. |
| Right to Restriction | You may request that we restrict processing of your Personal Data in certain circumstances — for example, while a dispute about accuracy is being resolved, or while we assess an objection you have raised. |
| Right to Object | You may object at any time to processing of your Personal Data on the grounds of legitimate interests, including profiling. We will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests. |
| Right to Portability | Where processing is based on consent or contract and is carried out by automated means, you may request a copy of your Personal Data in a structured, commonly used, machine-readable format. |
| Right to Withdraw Consent | Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal. To withdraw marketing consent, update your preferences in your account settings or contact support. |
To exercise any of the above rights, submit a written request to [email protected] with the subject line "Data Rights Request" and your full registered name and email address. We may ask for identity verification before processing your request to prevent unauthorised access to another person's data.
If dwg118 discovers or is notified that Personal Data has been collected from an individual who was under 21 at the time of collection, we will immediately suspend the relevant account, delete all associated Personal Data that is not required to be retained for legal or compliance reasons, and return any real-money balance to the originating payment method. Parents or guardians who believe their child has registered on dwg118 are encouraged to contact us immediately at [email protected].
The dwg118 Platform embeds game content from third-party studios including Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Spribe, and Pocket Games Soft. While these studios power the games you play, they operate under their own privacy frameworks. dwg118 shares only the minimum session data necessary to load each game; your full identity and financial data are not transmitted to game studios.
The Platform does not contain links to external websites beyond the game providers described above. Should you independently navigate to any external website, dwg118 accepts no responsibility for the privacy practices or content of that site.
dwg118 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or our business operations. When material changes are made, we will update the "Last updated" date at the top of this document and, where practicable, notify active members by email or through an in-platform notification prior to the change taking effect.
Your continued use of the Platform following notification of a material change constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you must cease using the Platform and may request account closure by contacting [email protected]. We will return your verified real-money balance in accordance with our standard withdrawal process.
We encourage you to review this Privacy Policy periodically, particularly before making a deposit or submitting KYC documents, to ensure you remain comfortable with how your Personal Data is handled.
If you have any questions about this Privacy Policy, wish to exercise a data right, or need to report a concern about the handling of your Personal Data, please reach out to our dedicated privacy support team. We are committed to responding to all privacy-related enquiries within twenty-four (24) hours.
For urgent matters concerning suspected unauthorised access to your account or a potential data breach, please mark your email subject "URGENT — SECURITY" to ensure your message receives immediate escalation to our security team.
Our privacy commitments go beyond policy text. Here are the concrete measures in place every time you log in, deposit, or play on dwg118.
Every connection between your browser and dwg118 is secured with 256-bit SSL/TLS encryption. Sensitive data — including your password, bank account details, and KYC documents — is additionally encrypted at rest using AES-256, ensuring that even a server breach would not expose readable data.
dwg118 has a categorical policy against selling, renting, or trading your Personal Data to advertisers, data brokers, or any commercial third party. Your data exists solely to power your experience on our Platform — not to generate revenue for outside parties. We enforce this through strict contractual controls on every third-party provider we engage.
You own your data. At any point, you can request a complete export of every piece of Personal Data dwg118 holds about you, ask us to correct inaccuracies, or submit a deletion request. We fulfil verified access requests within thirty (30) calendar days — no bureaucratic runaround, no unexplained delays.
Our security systems continuously analyse login patterns, device fingerprints, and transaction behaviour to detect unauthorised access attempts before they cause harm. Suspicious activity triggers immediate account alerts and, where necessary, a temporary security hold pending your confirmation — protecting your funds and data at all times.
dwg118 collects only the Personal Data genuinely required to deliver our services and meet our legal obligations. We do not request sensitive categories of data such as racial origin, religious beliefs, or health information. When a purpose no longer requires identifiable data, we anonymise it — reducing privacy risk to you over time.
We do not hold your Personal Data indefinitely. Every data category on dwg118 has a defined retention period — from session cookies that expire within 24 hours to financial records kept for five years under compliance requirements. Once a period ends, data is securely deleted or irreversibly anonymised without requiring any action from you.
You now understand exactly how dwg118 handles your Personal Data. Browse our full range of games and sports markets with confidence — your information is secure, your rights are respected, and our support team is available around the clock.
Adults only — 21+ strictly enforced. Please gamble responsibly.